Help
Questions about a visit, a payment or your account.
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Frequently asked questions
Which areas do you cover?
We're live across Lagos now, and expanding to Ogun and Oyo next. Start a request and pick your area: we'll show you exactly which zones are covered, and tell you honestly if yours isn't yet, before you pay anything.
How fast will I get my report?
Most visits are completed and reviewed within 2–4 working days of your order, depending on the zone and scheduling. Once you're signed in you can track progress live from My Tasks.
How do I know the photos are really from my site?
Our capture app physically cannot take a photo without a live GPS fix: location and time are locked into every item at the moment of capture. An agent can’t submit an old photo or someone else’s site.
How do I pay?
Prices are in US dollars. At checkout you choose: pay by card, or pay in Naira through Paystack (cards, bank transfer, and USSD supported). Same service either way.
What if the evidence isn’t good enough?
Every item passes our quality review before you see it. If anything is unclear or off-brief, we send the agent back at no extra cost. You only receive reviewed, approved evidence.
Who are your agents?
Local field agents we recruit, vet, and assign by zone. They work only in areas they know. They document what’s visible; they never collect money, sign anything, or act on your behalf.
Send us a message
We reply within one business day. If your question is about an active order, include your reference (it looks like OV-1042) and we’ll pick it up faster.
Prefer email? help@overtng.com · Or call us at +1-980-439-4467